Your shipping policy should be easy for your customers to understand. This is not the time to draft a complicated document full of legal jargon. You want to make sure that they know what to expect in terms of shipping and delivery – the more information the better.
Here is a generic template that you can use as a starting point for your shipping policy. Note that this is an example and that your shipping policy should be tailored to your business, the products that you sell, and the countries that you sell to.